Mahe civil station sub taluk office employees are very cruel Why?

Mahe civil station sub taluk office employees are very cruel Why?
Yes I have seen 17th march afternoon in the front door of the taluk office one old age muslim lady was asking to her income certificate,which she aaplied before two months ago
for income certificate coz she have no husband she want to take the pension of widow
but when she ask her certificate is ready? or not? I think the peon of taluk office stop her to go inside the office to take her certificate the made harrassing her shouting her to go back this is the system in Mahe govt employees doing.,in my opinion this is very cruel